FAQ

A: At LYFE LEGACY LLC, we strive to provide high-quality products and exceptional service to all of our customers. Please note that all sales are final, and we do not accept returns or exchanges. This policy helps us maintain the integrity and affordability of our offerings. We encourage customers to carefully review product descriptions, sizes, and other relevant details before making a purchase. If you have any questions or need further assistance, our customer service team is always available to help you make an informed decision.

A: At LYFE LEGACY LLC, we prioritize a seamless shopping experience and transparent shipping processes for our customers. We offer flat rate shipping based on the size of the package to ensure straightforward and predictable shipping costs. Here are our flat rate shipping details: - Small Packages: For items such as accessories or single apparel pieces, we offer a flat rate of $5.99. - Medium Packages: For bulkier items or multiple apparel pieces, the flat rate is $9.99. - Large Packages: For larger orders that include multiple items or large-sized products, we charge a flat rate of $14.99. All orders are processed within 1-2 business days and shipped via standard shipping methods, ensuring delivery within 3-7 business days, depending on your location. Please note that shipping rates are automatically calculated at checkout based on the size of your package, providing you with a hassle-free shopping experience.

A: At LYFE LEGACY LLC, all items are custom made to order, ensuring that each product meets our high standards of quality and personalization. Due to the bespoke nature of our offerings, we kindly ask that you allow for adequate processing time. Typically, this processing period can range from 7 to 14 business days, depending on the complexity and specifics of your order. Once your custom item is ready, it will be shipped promptly, and you will receive a notification with tracking information. We appreciate your patience and understanding as we craft your unique items with care and precision.

A: At LYFE LEGACY LLC, we understand the importance of staying informed about your purchase. As soon as your order is shipped, you will receive an email with your tracking information. This email will include a tracking number and a link to the shipping carrier’s website where you can monitor the status of your delivery in real-time. We strive to ensure a seamless shopping experience, so you can rest assured that we will keep you updated every step of the way. If you have any issues or concerns about your shipment, our customer support team is always here to assist you.

A: LYFE LEGACY LLC currently accepts only credit and debit cards for all online purchases. This includes major credit cards such as Visa, MasterCard, American Express, and Discover. Our secure payment gateway ensures that all transactions are processed safely and efficiently, providing our customers with a seamless shopping experience. At this time, we do not accept alternative payment methods such as PayPal, bank transfers, or cryptocurrency. If you have any questions or issues regarding your payment, please do not hesitate to contact our customer support team for assistance.

A: At LYFE LEGACY LLC, we strive to ensure that all our customers receive their orders promptly and in excellent condition. However, once an item is shipped, LYFE LEGACY LLC is not responsible for any delays or damages that occur during the shipping process. In the event your order is delayed or arrives damaged, we recommend reaching out directly to the carrier handling your shipment. They will provide assistance based on their policies and procedures. Make sure to have your tracking number and any relevant details handy when contacting the carrier to facilitate a swift resolution.

A: At LYFE LEGACY LLC, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a flexible change policy. Changes can only be processed if notified within 24 hours of placing your order. To request a change, please email our customer service team within the 24-hour window at support@lyfelegacyllc.com. Our team will provide you with a change authorization and details of your change. For more detailed information, please visit our Return Policy section on our website.